+86 133-1301-6828
We handle a range of services including inquiries,
suggestions, complaints, repair requests,
and technical support.
Monday to Friday: 8:00-19:30
Weekends and Holidays: 8:00-12:00, 13:30-17:30
+86 133-1301-6828
We handle a range of services including inquiries,
suggestions, complaints, repair requests,
and technical support.
Monday to Friday: 8:00-19:30
Weekends and Holidays: 8:00-12:00, 13:30-17:30
Jason@annolighting.com
We handle a range of services including inquiries,
suggestions, complaints, repair requests,
and technical support.
Monday to Friday: 8:00-19:30
Weekends and Holidays: 8:00-12:00, 13:30-17:30
We prioritize customer needs in our service approach. Project products are covered by the warranty as stated in our contract. For retail products, dealers handle the warranty, and customers need their purchase receipts for after-sales support. If no receipt is available, the warranty starts from the production date. Dealers must adhere to our After-Sales Policy for customer service.
Here’s what’s not covered under warranty:
– Issues from misuse or incorrect installation not following the product manual.
– Problems after the warranty has expired.
– Requests for returns or exchanges due to ordering mistakes.
– Damage from poor storage or handling.
– Products altered from their original state.
– Items with tampered or missing certification labels, or lacking a production date (except for certain ANNO products without one, like some built-in drivers).
– Custom orders where warranty is not provided as agreed.
Contact us for any warranty-related queries.
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